Website operator: GENEZEZ INFINITY PRIVATE LIMITED.
Payments on this website
Genezez.com does not take payments or sell subscriptions through this website. Preparing or sending a membership email does not create a paid subscription, take a payment or authorise a charge. There is therefore no website checkout purchase to cancel or refund.
A charge from an app store
If your receipt identifies Apple or Google Play as the billing provider, use that provider’s purchase history and refund process. Eligibility and timing depend on the purchase terms, provider policy and applicable law. A refund is not guaranteed by this website.
If you have an active subscription, manage or cancel it through the provider shown on your receipt. Deleting an app does not necessarily cancel a subscription. Cancellation and a refund request are separate actions.
Other payment or billing questions
For a payment made directly under a separate Genezez agreement, refer to the pricing, cancellation and refund terms supplied with that agreement. Contact support@genezez.com if you need help identifying the applicable terms or the billing provider.
Include your purchase date, billing provider and order reference if available. Do not send full card numbers, security codes, bank credentials or passwords. The support team can use the reference to investigate; sending a message does not itself cancel a purchase or approve a refund.
Your consumer rights
Nothing on this page removes refund, cancellation or other consumer rights that apply under the law governing your purchase. Where those rights apply, they take precedence over conflicting guidance.
Purchase support links
Need help with this information?
support@genezez.com